PRIVACY POLICY
This privacy policy describes how HOUSING NEED (HN) protects and makes use of the information you give to the organisation. Your information will only be used in the ways described in this privacy policy.
This policy is updated from time to time. This privacy policy was last updated on: 11/08/25
If you have any questions about this policy, please email info@housingneed.org
INTRODUCTION
The HN gathers and uses certain information about individuals in order to provide services and to enable certain functions on the HN’s website.
The HN also collects information to better understand how visitors use this website and to present timely, relevant information to them.
The HN is committed to protecting your privacy and takes its responsibilities regarding the security of your information very seriously.
WHEN THE HN GATHERS DATA
The HN may collect personal information from you when you use the website. This includes, but is not limited to, when you:
Register for any mailing lists or events through the website
Contribute material or post user content to the website
Enquire about the website, our services and/or about the HN
Use services offered or facilitated through the website
Donate through the website
Open emails or click on links in emails from the HN
Request or share information through the website
Contact the HN through the website, via email, or in any other way
Sign online letters throughs a submission form
Submit forms through our website
WHAT DATA THE HN GATHERS
This personal information may include, but is not limited to, the following:
Your name (including your first name(s) and surname)
Your email address
Your postal address and/or postcode
Your job title
Other details about you that you or others provide to the HN
Any personal information included in user content that you provide to the website
Demographic information, such as postcode, preferences and interests
Other information pertaining to special offers and surveys
ANALYTICS
This website collects personal data to power our site analytics, including:
- Information about your browser, network, and device
- Web pages you visited prior to coming to this website
This information may also include details about your use of this website, including:
- Clicks
- Internal links
- Pages visited
- Scrolling
- Searches
- Timestamps
We share this information with our website analytics provider, to learn about site traffic and activity.
COOKIES
This website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app. For information contact us.
Cookies are used on this website, as described below, only when you acknowledge our cookie banner. This website uses analytics and performance cookies to view site traffic, activity, and other data.
HN may use cookies to:
Analyse web traffic
Recognise when you return to the website
Show you relevant content, or provide functionality that you used previously
Cookies do not provide us with access to your computer or any information about you, other than that which you choose to share with us.
Internet browsers normally accept cookies by default. However, it is possible to set an internet browser to reject cookies.
SUBMISSIONS
When you submit information to this website via webform, we collect the data requested in the webform in order to track and respond to your submissions. We share this information with our provider, our online store hosting provider, so that they can provide website services to us.
WEBSITE VISITORS
This website is hosted by Godaddy. Godaddy may collect personal data when you visit this website, including:
Web pages you visited prior to coming to this website
Web pages you view while on this website
Your IP address
Godaddy needs the data to run this website, and to protect and improve its platform and services. Godaddy analyses the data in a de-personalized form.
MARKETING EMAILS
We may send you marketing emails, which you can unsubscribe from by clicking the link at the bottom of the email. We share your contact information with Godaddy, our email marketing provider, so they can send these emails on our behalf.
DONATIONS
When you donate to us on this website, we use Payment providers shown as our payment solution.
THIRD-PARTY DATA PROCESSORS
The HN has agreements with third parties (data processors) who process personal data on our behalf in accordance with our instructions or as part of our business processes, in order to provide relevant services to you. These third parties are:
Microsoft Outlook — may process your personal data on the HN’s behalf as provider of our email services
Google — will process your data on the HN’s behalf as the operator of Google Drive
Godaddy – from time to time we may use the system for analytics
Office 365 — the HN’s internal system for storing files which may occasionally hold personal information e.g. email addresses
Links from the HN website
The HN website contains links to other websites.
Please note that the HN links to supporting websites as necessary for donations, support and help.
The HN does not guarantee that the website will be uninterrupted or error free, or that the website or your use of it will be free of viruses or harmful material.
You are responsible for ensuring that your computer is suitable to use the external website.
In circumstances where you suffer loss or damage arising out of or in connection with the use of the external website, we accept no liability.
CONTROLLING INFORMATION ABOUT YOU
When you provide your details on the website, we may ask you about your communication preferences.
If you have agreed that we can use your information for marketing purposes, you can change your mind easily, just email us at info@housingneed.org
We will never lease, distribute or sell your personal information to third parties for purposes not outlined in this policy. Any personal information we hold about you is stored and processed under the General Data Protection Regulation (GDPR).
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